Live Services not working

Faults and Technical chat for the Hyundai Kona
gngr29
Posts: 4
Joined: Thu Jun 21, 2018 12:36 pm

Live Services not working

Post by gngr29 » Thu Jun 21, 2018 12:43 pm

Hi all. Has anyone had any issues getting their Live Services to work in their new Kona?

I love the car. Everything is great but no matter what I do the Live Services won't work. The dealership can't help and have had to go back to 'head office' or some such thing.

I connect to wifi using either my phone or house broadband (used the house just to confirm it wasn't my phone having an issue) but get the following message when trying to connect to live services:

An error occurred during initialisation of the service. Please contact your dealer.

As stated above, the dealer have no idea. I wondered if anyone else had this issue or managed to overcome it? They did suggest I used the android live services app, but I'm an iPhone user.

I was tempted to reset the system back to how it started.....but a bit scared to mess it up more!


Myrosen1957
Posts: 22
Joined: Tue Mar 06, 2018 11:35 am

Re: Live Services not working

Post by Myrosen1957 » Thu Jun 21, 2018 10:14 pm

What is live services?


Neil
Posts: 8
Joined: Wed Jun 13, 2018 10:24 pm

Re: Live Services not working

Post by Neil » Fri Jun 22, 2018 12:16 am

Hi
I have the same problem with mine.my dealer (coupers st Albans herts) have been looking into it they have discovered that it hasn't been registered correctly by Hyundai factory (ip address problem i think).they have asked for it to be re registered but think they may need to change the sd card will let you know any developments


Myrosen1957
Posts: 22
Joined: Tue Mar 06, 2018 11:35 am

Re: Live Services not working

Post by Myrosen1957 » Fri Jun 22, 2018 9:23 pm

Live services??? What is that?


Neil
Posts: 8
Joined: Wed Jun 13, 2018 10:24 pm

Re: Live Services not working

Post by Neil » Sat Jun 23, 2018 12:09 am

Tom tom Live services.uses wifi connection from your phone to get upto date traffic,weather,speed cameras etc show on the sat nav screen


Myrosen1957
Posts: 22
Joined: Tue Mar 06, 2018 11:35 am

Re: Live Services not working

Post by Myrosen1957 » Sat Jun 23, 2018 11:05 pm

Didn't know kona uses wifi from phone, I gave awd ultimate


Myrosen1957
Posts: 22
Joined: Tue Mar 06, 2018 11:35 am

Re: Live Services not working

Post by Myrosen1957 » Sun Jun 24, 2018 8:03 pm

Is live services like the dropper radar?


ibradburn
Posts: 11
Joined: Mon Jun 18, 2018 7:02 pm

Re: Live Services not working

Post by ibradburn » Wed Jun 27, 2018 8:16 am

does it use your phone data al the time the?


carryonvending
Posts: 13
Joined: Fri May 25, 2018 10:02 am
Location: On Planet Earth
Contact:

Re: Live Services not working

Post by carryonvending » Thu Jun 28, 2018 8:21 am

I've had the same, plus found Android Auto works great, but Amazon music gives the same results - NO WIFI
Phantom Black Premium SE


gngr29
Posts: 4
Joined: Thu Jun 21, 2018 12:36 pm

Re: Live Services not working

Post by gngr29 » Thu Jun 28, 2018 2:47 pm

Neil wrote:
Fri Jun 22, 2018 12:16 am
Hi
I have the same problem with mine.my dealer (coupers st Albans herts) have been looking into it they have discovered that it hasn't been registered correctly by Hyundai factory (ip address problem i think).they have asked for it to be re registered but think they may need to change the sd card will let you know any developments
Many thanks Neil - I'll let you know if I get anything too - I'll pass on your comments to my dealership (and keep my fingers crossed!).


Post Reply

Return to “Faults & Technical”