Cold Start Engine 'rattle' (1.0)

Faults and Technical chat for the Hyundai Kona
the_moonwalker
Posts: 9
Joined: Thu Sep 05, 2019 6:39 pm

Re: Cold Start Engine 'rattle' (1.0)

Post by the_moonwalker » Tue Oct 08, 2019 11:55 am

Please inofrm us about the results Bart! Good Luck!


Paulo
Posts: 8
Joined: Fri Aug 23, 2019 8:11 pm

Re: Cold Start Engine 'rattle' (1.0)

Post by Paulo » Wed Oct 09, 2019 8:22 pm

Yes, please keep us informed...


BartStilgo
Posts: 23
Joined: Thu Apr 18, 2019 10:31 pm

Re: Cold Start Engine 'rattle' (1.0)

Post by BartStilgo » Thu Oct 10, 2019 5:59 pm

Feedback time !
Get yourself a comfortable chair and coffee or if its late in the evening something a little stronger

Lets start with, I'm not driving a Kona. Today its an i20.
But of course I'm still paying for a Kona.

I visited Bristol Street on Tuesday morning and met up with the engineer who had come down from Hyundai UK to take a look at the Kona. Nice chap. Discussed with him the problems with cold starting and he wanted to make a comparison between my Kona and another one. Sounds good tom me at least someone is thinking about things. The only issue there was not another cold Kona with around 6k miles on it so he made do with a brand new one.
Remember this is a cold start issue and even after 24 hours it may not return especially in warm weather so my Kona was purposefully picked up on the 4th and locked up so nobody could drive it until it was started on the 8th. All going to plan so far.
New Kona first.
Bonnet up and his recording gadget ready the engine started and it was so silent it was incredible. No metallic sounds, no chain sounds just quiet and purring away to itself. I shook my head in disbelief at the utter difference to the bag of spanners I have drive.
"If my car sounded like that, I wouldn't be here." I replied to the engineer who looked at me strangely.
So my Kona next
Same start up procedure and yes for a very short time the now familiar metallic sound followed by 20 seconds of chain noise before it became silent like the other engine on the new Kona.
"They all rattle a bit." Said the engineer.
Here we go. But determined to continue discussed the intial bad rattle.
The engineer wanted to carry out more test so I off loaded the other grips to him and then left him and a technician from Bristol Street to get the car into their workshop and begin doing what they needed to.
Next day I called the garage.
"Your car needs a new engine."
The engineer had decided to drain the oil. Remember the vehicle has had a Hyundai modification to the cam chain cover already, where the chain was grinding away the cover. All guided by the very knowledgeable Hyundai technical staff.
"the engine oil was full of metal particles." You're not kidding! Well what a shock. Who'd have thought that!!!!
"and the oil was all sludgy." Not my words but theirs.
So after about a thousand miles on new oil its goosed.
"You cant drive the car."

So where am I?
My 6000 mile Kona needs a new engine. It's not officially been approved by Hyundai UK and I don't have a single time line to work to. And there are no replacement engines in the UK.

I can tell you, I've never felt this angry with anybody. Six months of talking to them about this issue and still no satisfactory resolution.
I will never buy another Hyundai.
And if this issue is related to more than one car then the depreciation on this Kona will mean it will be worthless.

I understand Hyundai have a good reputation with reliability but it seems they do not know how to behave when problems come knocking on their door.

I will be writing to the Managing Director of Bristol Street (Again) and venting my anger, frustration at him.

More updates soon when I get some official answers and a copy of the engineers report which I will post (If I can work out how!)

Cheers


davrob36
Posts: 28
Joined: Tue Jun 25, 2019 8:37 pm
Location: Colchester,Essex UK

Re: Cold Start Engine 'rattle' (1.0)

Post by davrob36 » Thu Oct 10, 2019 11:28 pm

Bart if it ends up with a replacement engine make sure it is NEW not a factory rebuild which I have experienced in my motor trade years.
Shame you are thinking of not buying another Hyundai because my thinking they are a brilliant car and it's a shame you and some others have a dude one.
As I keep on mentioning our sister the Kia Stonic problems have all gone quite.


BartStilgo
Posts: 23
Joined: Thu Apr 18, 2019 10:31 pm

Re: Cold Start Engine 'rattle' (1.0)

Post by BartStilgo » Thu Oct 17, 2019 11:27 pm

UPDATE TIME.
It's now about a week further on from my last update and we are a very small step ahead. And a few steps back!
I have at least been contacted by the Hyundai Technical Liaison Manager who is doing his best to try and resolve this but due to the legal restrictions and the time past being over six months (Consumer Rights Act) it is proving to take a long time to get a result.
I think we are at the stage where HUK and the dealer are going to 'swop out' the car for a 'like for like'
This I believe (and I have not been told) is causing them some grief. HUK are not permitted to give me a newer car due to something called 'betterment'. That is they cannot give me a better car as it would be seen as preferential treatment and they are suggesting the monthly payment would have to rise. So it looks like a swop out is coming but I am still waiting to see and holding my breath.

I haven't seen my Kona since the 4th October having been put in a courtesy vehicle but have to keep reminding people I am still paying the monthly PCP payment.
Today a meeting took place between HUK and the dealer and I had an early call asking if I would accept a different colour car. Having looked at what colours are available I didn't like my second choice of the tangerine and so reported back saying only acid yellow was acceptable. And no disrespect to the other colours! From the call I think they are struggling to find a like for like swop out.

Now my dealer courtesy car was returned today and HUK have taken up the responsibility of offering an interim car. It came from Thrifty hire a company HUK use as a preferred supplier of vehicles for short term. So for a brief period this afternoon I was stuck at work and I had no vehicle whilst waiting for the hire car to arrive. When it did arrive I went ballistic!
It was an i30 although promised a Tuscon.
It was a 2017 model with 30000 miles on it
And it looked like it had been driven through a hedge or at least driven along a kerb for a mile or two
Then, You just can't believe this!!!!
When I went to start it for the first time it came up and told me a service was due. This from a dealer and HUK trying to make an impression. Before I had time to sign the electronic form I was on the phone to the dealer giving them a mouthful about this piece of sh1t.
Yes there's more!!!!!
After leaving work and driving for about two miles I noticed the car had not been topped up with fuel even though I had to pay a refundable deposit of £50 on my credit card being told by the delivery driver he had just filled it up. Seriously, now I'm in dispute with the hire company.

Wait for it, we haven't finished yet.
Four miles into my journey home there is a sudden flash on the display as some lights come on and then disappear. I didn't catch what they were but a few seconds later there they were again. Two yellow lights one of them a triangle with an exclamation mark in it. I thought the other light was something to do with brakes so as soon as I could I pulled over to try and find in the manual what they were, steaming with anger at this piece of rubbish supplied to me. Guess what. No hand book!!!!!!
Back on the phone to the HUK Liaison Manager almost shouting at him down the phone to get this vehicle returned and the on the phone to Thrifty trying to get them to explain what was going on.
It turned out to be an issue with the autonomous brake thingy after I had found the manual in the boot of the car stuck around the spare wheel. The book said it needs to visit the dealer. Poor car. What hope had it got now!
And one last issue, one of the tyres was underinflated.

Back on the phone to HUK Liaison Manager telling him this hardly represented Hyundai and I think he understood how angry I was at being let down yet again.

Tomorrow at 8:30 Thrifty are coming to my house to pick up the car and try and supply something else. I have no idea what it is. I will be checking it over thoroughly. Including checking tyre pressures.

Now back to the Kona. No decision! No updates and no news.

Stay tuned more coming very soon I am sure.


davrob36
Posts: 28
Joined: Tue Jun 25, 2019 8:37 pm
Location: Colchester,Essex UK

Re: Cold Start Engine 'rattle' (1.0)

Post by davrob36 » Fri Oct 18, 2019 5:26 pm

Well Bart I have just taken a deep breath and cannot believe what you are having to go through.
I have not heard of this 6mths period before - which I expect is the same with all manufacturers but surely this is why we have a 5yr warranty so why this 6mths?
Well wish you all the best tomorrow and hope Hyundai can find a replacement vehicle which I thought would be easier enough to find with all the dealers over the country and there own auction stock.
We all await the next chapter.


davrob36
Posts: 28
Joined: Tue Jun 25, 2019 8:37 pm
Location: Colchester,Essex UK

Re: Cold Start Engine 'rattle' (1.0)

Post by davrob36 » Thu Oct 31, 2019 4:56 pm

Any more news Bart - waiting to hear the outcome.


BartStilgo
Posts: 23
Joined: Thu Apr 18, 2019 10:31 pm

Re: Cold Start Engine 'rattle' (1.0)

Post by BartStilgo » Fri Nov 01, 2019 8:09 am

Friday 8am

There comes a time in every journey where going back is no longer an option and going forward seems to be just as far.
In half an hour I will get into my Thrify hire Kia Sportage and continue to wait for some outcome from the dealer. Still no wiser about when this storey will end. Saturday last they rang to say a replacement car was coming in during the week, they did not know when, and I could come and see it to give it the once over and then finally put this saga to bed.
No call.
I've finished driving this forward. I have a hire vehicle and am putting miles on it (nearly 1500) and the only thing I need to worry about is putting fuel in it. If the dealer cant take this seriously then I have no other choice but to wait patiently and let them go at the speed they want. I have not seen the Kona since the 4th October. The cost of the hire is being covered by Hyundai and their representative has gone very quiet too. I understand my original Kona now has the new engine fitted.
I'm still paying the PCP.
We'll wait for the call and then go and scrutinise the car they want me to take on. But in their words it needs to be a 'like for like' so I will take that at face value and ensure it is like for like and that includes it being a one owner car! I don't know how they will do this.

I'll be back when I hear more.

Cheers all.


the_moonwalker
Posts: 9
Joined: Thu Sep 05, 2019 6:39 pm

Re: Cold Start Engine 'rattle' (1.0)

Post by the_moonwalker » Fri Nov 01, 2019 9:38 am

Thank you for updating us Bart, once again and good luck!
Like I wrote in one post already, I am driving the KIA Ceed CD, but with the same 1.0 engine and the very loud sound on cold starts. It gets quiet after only a few seconds and the engine behaves normaly after that. The dealer convinced me that there is no reason to be worried about a thing. Lets just hope it does not end bad. I will be updating here also.


BartStilgo
Posts: 23
Joined: Thu Apr 18, 2019 10:31 pm

Re: Cold Start Engine 'rattle' (1.0)

Post by BartStilgo » Sun Nov 10, 2019 12:02 pm

Saturday 9th November

We have been at the dealers today looking at the replacement vehicle being offered by Hyundai UK and the dealer. Both are paying for this change the dealer having to cover the cost of all the incidentals such as changing insurance and number plate change.

We had a long discussion with the managing director and the service manager about our concerns of taking on a different Kona and one of the issues was, this is a pre-registered vehicle so we become the second owner unlike our original where we are the first. But it is newer with less miles and we have been told the number of owners is of no consequence to the dealer when trading in. Especially if an ex-demonstrator which this is. They don't consider the first registration (the dealer) of any merit so we were happy with that part of it.
What is being offered is another Kona, the same colour but registered in September and when delivered down from Edinburgh had 572 miles on the clock. Less that ours. The PCP monthly payment will remain the same as will the contract length so overall we have ended up with an advantage within the change.
The condition is like new (as expected) and we now have it on trial for a few days to ensure we are happy.
It will go back Tuesday along with our decision to say yes or no.
It will sit on the drive until Monday so it can have a proper cold start and then we will know if its ok, or not.

I think this is the best solution we can arrive at. It's taken a long time with the dealer being the problem with this particular vehicle. They were so sure the engine was good due to the information spoon fed them by Hyundai at the Kona launch they dismissed my complaint and just pushed me away. The dealer has said this is the only Hyundai in their history to have a replacement engine. That says a lot. Firstly about reliability but secondly it says they were not mentally ready to accept problems can arise with any brand. For the dealer every step they are taking with this vehicle replacement is new. They now are talking with the Hyundai Finance to sort out the details of the PCP and a change of vehicle, something they have never done.

So Monday I will let the dealer know if we are happy then they can have the Kona back and prepare it for us.

Thanks for all the comments and feed back. They have been important to me, to have your views and know others out there may have issues to. It's been a long and stressful time but I think we are nearly at the end of it and we can settle back into normal life and not have car worries.

If it were to happen again I think I would involve Hyundai UK much early as there intervention was the thing that got things moving.
The dealers have their place but if you feel you are being ignored or pushed away then register the complaint with Hyundai UK.

Many thanks.


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